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This policy explains what data bear jili collects when you use our platform, how we store and protect it, and what choices you have over your own records. Access and service availability depend on local law and eligible regions in the Philippines.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the credentials you set. As you use the platform, we also record transactional data tied to your wallet activity, including deposits and withdrawals processed through GCash, GrabPay, and PESONet. This data is used to operate your account, process transactions, verify your identity where required, and respond to your support requests. We do not sell your personal information to third parties. Session data — such as pages visited and features accessed — is collected to keep the platform working correctly on your device. Cookies are used for functional purposes: maintaining your login state and storing your language and display preferences between visits. Any data collected through payment channels like GCash or GrabPay is subject to those providers' own terms in addition to this policy. We retain your records for as long as your account remains active and for the period required under applicable law. Where our service is accessible depends on local law and eligible regions.
This policy applies to data collected directly through the bear jili platform and the account services we operate. It does not govern data handled by third-party payment providers or linked external services, which follow their own policies.
Covers data collected during registration, login and account management — including your profile details, security settings and any identity verification steps shown in your account.
Covers transaction logs for deposits and withdrawals processed through GCash, GrabPay and PESONet as they appear in your account wallet history.
Covers session and usage data generated when you browse the platform — game categories accessed, pages loaded and device type — used to maintain platform function.
Does not cover data handled by GCash, GrabPay, PESONet or any external provider. Once a transaction leaves our platform, the relevant provider's own privacy terms apply.
You have practical options for managing the data we hold about you. Reviewing your transaction history and account details is straightforward — log in and check the account section your dashboard surfaces after authentication. If any recorded detail is incorrect, you can request a correction through our support channel and we will update it once identity is confirmed. You can also ask us what personal data we currently hold, and we will provide a clear response. If you want to close your account and have your data removed in line with applicable retention rules, that request can be submitted directly to our support team. We aim to respond to all data-related requests within a reasonable period. Your choices around cookies and session preferences are managed through your browser settings or the preference options shown in your account. Where access depends on local law and eligible regions, those eligibility conditions also apply to data-handling arrangements.
Log in and navigate to the account section to see your transaction history, profile data and active session preferences currently stored against your account.
Contact support with the specific detail to be corrected. After identity confirmation, we update the record and notify you once the change is applied.
Send your question through the support channel. We will confirm what data we hold and the basis on which we hold it, clearly and without unnecessary delay.
Submit a closure request to our support team. We will process it in line with applicable retention requirements and confirm when it is complete.
If you have a question about how we handle your data, want to review what we hold, or need to raise a correction, the paths below are how to reach the right team. Every data-related request is handled by the same support team that manages account queries.
Open the chat icon on any page after logging in. State that your question is about personal data or this privacy policy and the agent will route it correctly.
Send your data request or policy question to our support email address shown in the Contact section of your account. Include your registered account name for faster handling.
The help section accessible from your account dashboard includes a data and privacy category where common requests — corrections, data access, cookie settings — are explained step by step.
The data you provide is handled with clear internal controls. Account credentials are stored in encrypted form and are not accessible to support staff in plain text. Payment transaction data processed via GCash, GrabPay and PESONet passes through encrypted connections between your device and our platform. We do not retain full payment credentials on our side — only the reference data needed to match a transaction to your account wallet.
Account passwords and security details are stored in encrypted form. Support agents can assist with access issues through a verified reset flow without ever seeing your plain-text credentials.
Functional cookies keep your session active and remember display preferences. You can adjust cookie permissions through your browser settings; required functional cookies cannot be disabled without affecting login.
We keep your records for as long as your account is active and for the period required under applicable law after closure. Once that period passes, personal data is removed from active storage.
When this policy changes, we post the updated version on this page with a revised effective date. Continuing to use the platform after a posted update means you have reviewed the change.
These are the questions we hear most often about how bear jili handles personal data, what your rights are, and how to take action under this policy.
We collect the details you enter during registration — name, contact information and account credentials. We also record device and session data to keep your account functioning correctly across visits.
Transaction reference data — amounts, dates and wallet identifiers — is stored in your account history so you can review past activity. Full payment credentials such as GCash PINs are not stored on our side at any point.
Log in and check your account dashboard for stored profile and transaction records. For a full data summary, contact support through live chat or the support email listed in your account and we will respond with the details we hold.
Yes. Reach out through live chat or email support with the specific detail that needs changing. After we confirm your identity, we update the record and notify you. Closure and removal requests follow the same channel.
We do not sell personal data. Transaction data passes through GCash, GrabPay and PESONet as needed to process payments; those providers handle that data under their own privacy terms, not ours.
We update this page and revise the effective date when the policy changes. Check this page periodically to see the current version. Continued use of the platform after a posted change indicates you have reviewed it.