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These terms set out how your account on bear jili works — what we expect from you, what you can expect from us, and how access is governed where local law in the Philippines permits. Read through each section before you open an account so you know exactly where you stand.
These terms and conditions apply to every account registered on bear jili and govern the relationship between you and the platform from the moment you create an account. They cover how you access the site, how you use your account wallet, and how transactions processed through GCash, GrabPay, or PESONet are handled on your end. Access to bear jili depends on local law and is available only where eligible under your region's rules. By proceeding past the account registration screen, you confirm that you have read and accepted these terms in full. If any part of this policy changes, the updated version will be posted here and your continued use of the account after that date means you accept the revised terms. We do not offer services in restricted jurisdictions. If your location becomes ineligible after you have opened an account, we will notify you through the contact details on file. Questions about your specific eligibility can be directed to our support team through the contact paths listed later on this page. The terms here are not a substitute for local legal advice if your situation requires it.
Not everything you encounter while using bear jili is governed by these terms alone. Understanding what is and is not covered helps you know where to go when a question arises — whether that is your account settings, a transaction record, or a third-party service you reach through our platform.
These terms fully govern how you log in, how your session runs, and what actions you can take inside your account — including reviewing your history, updating contact details, and managing your wallet balance.
Deposits and withdrawals processed through GCash, GrabPay, or PESONet are covered by these terms on our side. The e-wallet or bank provider's own policies apply to how funds move within their systems.
Game content from studios such as Pragmatic Play, PG Soft, JDB, Joker, and Microgaming is subject to each provider's own rules for fair play and mechanics. We make those titles available; the underlying game rules come from the provider.
Any external link you follow from our platform — including payment app storefronts or external verification services — operates under that third party's own terms. Bear jili carries no responsibility for what happens outside our platform boundary.
These terms are not one-sided. You have clear, documented options for reviewing your own account activity, correcting information we hold, and raising questions when something does not look right. Your account dashboard after login shows your current session history, wallet movements, and the contact details we hold on file. If any of that information is incorrect, the account settings screen is where you start the correction process — follow the fields shown there and submit the change request through the form provided. Where a question about your record cannot be resolved through the self-service screen, our support team is available through the channels listed in the support section below. You can ask us to confirm what data we hold, request a correction, or ask how long a specific record is retained. We aim to acknowledge account-related queries and give you a clear next step in return.
Your full transaction history and session log are visible in the account dashboard after login. No request is needed to access these — they are there whenever you check.
Head to account settings to update contact information or wallet details. Follow the on-screen fields and verification steps shown there; changes take effect once confirmed.
If a section of these terms is unclear, write to us through the support contact route. We will point you to the relevant clause or explain how it applies to your situation.
For anything that cannot be resolved through self-service — a disputed record, an access issue, a wallet query — our support team handles it through the documented contact paths on this page.
When a policy question needs a direct answer, these are the routes to use. Each path is monitored; pick the one that suits how you prefer to communicate.
The live chat button is available on every page once you are logged in. Use it for account-specific questions about how these terms apply to your session or wallet.
For formal policy requests — including record reviews, correction requests, or eligibility questions — write to us by email. The address is shown in your account settings under Contact Support.
The Help Centre in your account dashboard covers the most common policy questions in a searchable format. Check there first; if your question is not answered, escalate to chat or email.
Bear jili handles account data according to the obligations set out in these terms and in line with applicable data protection requirements for the regions we serve. Your personal information is used to operate your account, process transactions through GCash, GrabPay, or PESONet, and respond to support requests — not for unrelated commercial purposes.
Account data — including your contact details, wallet records, and session history — is held securely and used only to operate your account and fulfil our obligations under these terms. We do not sell personal information to third parties.
We use cookies to keep your session active and to remember account preferences. Cookie settings can be managed through your browser. Continuing to use the site without changing those settings means you accept our cookie use as described in the policy.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, use the account security screen to change your password immediately and contact us through live chat or email to flag the incident.
We keep account records for as long as required by applicable rules in eligible regions. To ask how long a specific record is retained, or to request deletion where permitted, contact us through the email route shown in your account settings.
These are the questions we hear most often about how these terms work in practice. If yours is not here, the support contact paths above are the next step.
Access to bear jili depends on local law and is available only where eligible under your region's rules. The terms themselves apply consistently to all accounts, but whether you can open or continue using an account depends on what local law permits in your specific area.
When we update these terms, the revised version is posted on this page with no separate notification required. Your continued use of the account after the update date means you have accepted the new version. We recommend checking back here periodically.
These terms cover how we process and record your transactions on our side. The e-wallet or bank provider — GCash, GrabPay, or PESONet — applies its own policy to the movement of funds within their system. Both sets of terms apply simultaneously.
Start in account settings, where you can update contact details and wallet information directly. For corrections that require our involvement — such as records you cannot edit yourself — contact us by email using the address shown under Contact Support in your account dashboard.
You can request data deletion where permitted under applicable rules in your region. Send the request by email through the contact route in your account settings. We will confirm what can be removed and what must be retained under our legal obligations, and give you a clear timeline.
Go to account security settings immediately and change your password. Then contact our support team through live chat or email to report the incident. We will review the session log on our side and advise on the next steps for securing your account.